If you are interested in Live Training, please contact your Regional Account Manager.

DSX Basic Certification Training Course

The DSX Basic Certification Training Course consists of the following modules:

• Basic DSX / IntraMail Overview
• Programming the Automated Attendant
• Advanced System / IntraMail Features
• System / Office Administrator
• DSX Hardware

Although you can learn the modules in any order, it is strongly recommended that you start with the Basic DSX / IntraMail Overview. Go through the course at your own pace and refer to the Quick Reference if it helps you.

• To begin the DSX Online Training Course, click here.
• To take the DSX Online Training Course test, click here.

DSX Version 3 Update Certification Training Course

The DSX Version 3 Update Certification Training Course consists of the following modules:

• Interactive Line Schedule example.
• Interactive IntraMail Multiple Language example.
• Detailed explanation of DSX Version 3 features and enhancements.
  

After passing the certification exam, you can print out a personalized certificate for your records.

• To begin the DSX Version 3 Online Training Course, click here.

DSX Version 3 IntraMail Certification Training Course

The DSX Version 3 IntraMail Certification Training Course covers the following material:

• Introduction, Hardware, and Mailbox Types
• Setting Up Automated Attendant Trunks
• Building Call Routing Mailboxes and Dial Action Tables
• Building Announcement, Directory, and Distribution Mailboxes
• Building Station and Group Mailboxes
• Setting Up E-Mail Integration
• Setting Up Multiple Languages
• Setting Up the Park and Page and External Transfer Features
• Setting Up Message Notification
• Uploading and Downloading Voice Recordings, Uploading Voice Prompts, and Upgrading an IntraMail to an IntraMail Pro
  

After passing the IntraMail certification exam, you can print out a personalized certificate for your records.

• To begin the DSX Version 3 IntraMail Certification Training Course, click here.
• To take the DSX Version 3 IntraMail Certification Training Course exam, click here.

DSX Version 3 VoIP Certification Training Course

The DSX Version 3 VoIP Certification Training Course consists of the following modules:

• Discussion of basic IP terminology.
• How to set up and program a DSX IP Keyset.
• How to use the web browser to program the DSX IP keyset.
• How to upgrade the firmware in the DSX IP keyset.
  

After passing the certification exam, you can print out a personalized certificate for your records.

• To begin the DSX Version 3 VoIP Certification Training Course, click here.
• To take the DSX Version 3 VoIP Certification Training Course exam, click here.

DSX Version 3 SIP Trunking Certification Training Course

The DSX Version 3 SIP Trunking Certification Training Course consists of the following modules:

• How to determine the number or VoIP Gateway Ports installed, how they are used, and how they are licensed.
• Which UDP ports to forward to the DSX IP Address.
• How to program the SIP Trunk provider information into the DSX.

After passing the certification exam, you can print out a personalized certificate for your records.

• To begin the DSX Version 3 SIP Trunking Certification Training Course, click here.
• To take the DSX Version 3 SIP Trunking Certification Training Course exam, click here.

Introduction to VoIP Non-Certification Training Course

The Introduction to VoIP Non-Certification Training Course provides a basic introduction to VoIP terms and concepts. This is a general information course and there is no certification exam at the end.

• To begin the Introduction to VoIP Non-Certification Training Course, click here.