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DSX Training Options
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Live Training

If you are interested in Live Training, please contact your Regional Account Manager.

Self-Paced Online Training
 

DSX Basic Certification Training Course

The DSX Basic Certification Training Course consists of the following modules:

  • Basic DSX / IntraMail Overview
  • Programming the Automated Attendant
  • Advanced System / IntraMail Features
  • System / Office Administrator
  • DSX Hardware

Although you can learn the modules in any order, it is strongly recommended that you start with the Basic DSX / IntraMail Overview. Go through the course at your own pace and refer to the Quick Reference if it helps you.

  • To begin the DSX Online Training Course, click here.
  • To take the DSX Online Training Course test, click here.

DSX Version 3 Update Certification Training Course

The DSX Version 3 Update Certification Training Course consists of the following modules:

  • Interactive Line Schedule example.
  • Interactive IntraMail Multiple Language example.
  • Detailed explanation of DSX Version 3 features and enhancements.

After passing the certification exam, you can print out a personalized certificate for your records.

  • To begin the DSX Version 3 Online Training Course, click here.

DSX Version 3 IntraMail Certification Training Course

The DSX Version 3 IntraMail Certification Training Course covers the following material:

  • Introduction, Hardware, and Mailbox Types
  • Setting Up Automated Attendant Trunks
  • Building Call Routing Mailboxes and Dial Action Tables
  • Building Announcement, Directory, and Distribution Mailboxes
  • Building Station and Group Mailboxes
  • Setting Up E-Mail Integration
  • Setting Up Multiple Languages
  • Setting Up the Park and Page and External Transfer Features
  • Setting Up Message Notification
  • Uploading and Downloading Voice Recordings, Uploading Voice Prompts, and Upgrading an IntraMail to an IntraMail Pro

After passing the IntraMail certification exam, you can print out a personalized certificate for your records.

  • To begin the DSX Version 3 IntraMail Certification Training Course, click here.
  • To take the DSX Version 3 IntraMail Certification Training Course exam, click here.

DSX Version 3 VoIP Certification Training Course

The DSX Version 3 VoIP Certification Training Course consists of the following modules:

  • Discussion of basic IP terminology.
  • How to set up and program a DSX IP Keyset.
  • How to use the web browser to program the DSX IP keyset.
  • How to upgrade the firmware in the DSX IP keyset.

After passing the certification exam, you can print out a personalized certificate for your records.

  • To begin the DSX Version 3 VoIP Certification Training Course, click here.
  • To take the DSX Version 3 VoIP Certification Training Course exam, click here.

DSX Version 3 SIP Trunking Certification Training Course

The DSX Version 3 SIP Trunking Certification Training Course consists of the following modules:

  • How to determine the number or VoIP Gateway Ports installed, how they are used, and how they are licensed.
  • Which UDP ports to forward to the DSX IP Address.
  • How to program the SIP Trunk provider information into the DSX.

After passing the certification exam, you can print out a personalized certificate for your records.

  • To begin the DSX Version 3 SIP Trunking Certification Training Course, click here.
  • To take the DSX Version 3 SIP Trunking Certification Training Course exam, click here.

Introduction to VoIP Non-Certification Training Course

The Introduction to VoIP Non-Certification Training Course provides a basic introduction to VoIP terms and concepts. This is a general information course and there is no certification exam at the end.

  • To begin the Introduction to VoIP Non-Certification Training Course, click here.
   

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