The Built-In Automated Attendant gives the system call answering and routing capabilities when IntraMail is not installed. The Built-In Automated Attendant can use any of the first eight Call Routing Mailboxes (001-008) for call handling, and each of these eight Routing Mailboxes can have a 30 second Instrusction Menu message (Attendant Greeting). The Routing Mailboxes must be Call Routing Mailboxes, and all other Routing Mailbox types are ignored. Additionally, the Built-In Automated Attendant provides two voice mail ports, allowing it to process two calls simultaneously. The Built-In Automated Attendant does not provide voice mail.

Programming

1. In 4101-01: Voice Mail Type, enter 1.
2. In 2102-04: User Programming Access Level, enter 5 for each extension that should be able to record the Built-In Automated Attendant greeting (Instruction Menu Message).
3. For additional programming, see Basic IntraMail Setup.

To record the Built-In Automated Attendant greeting (Instruction Menu Message):

1. From any extension with access level 5, dial #AG (#24).
2. Enter number of the Call Routing Mailbox that provides the Instruction Menu Message.
   • By default, this is mailbox 001.
3. Do one of the following:
   • Dial L (5) to listen to the currently recorded Instruction Menu Message.
   • Dial R (7) to record a new Instruction Menu Message.
   • Dial E (3) to erase the Instruction Menu Message.
   • Dial X (9) to exit.
     

See Automated Attendant, Built-In in the DSX Software Manual for more.