Intercom

Handsfree Answerback permits an extension user to respond to a voice-announced Intercom call by speaking toward the phone, without lifting the handset. Like Handsfree, this is a convenience for workers who don’t have a free hand to pick up the handset. Incoming Intercom calls alert with two beeps if the extension has Handsfree Answerback — a single beep if it does not.

Forced Intercom Ringing causes an Intercom call to ring the destination extension. You can enable Forced Intercom Ringing system-wide (for all extensions), or a user can dial a code to have their Intercom call ring the destination.

For more on setting up Handsfree Answerback and Forced Intercom Ringing, see Handsfree and Handsfree Answerback for more.

• None.

• Intercom calling always enabled.

• Attendant Position
  
  • Designate each extension’s operator.
• Call Coverage Keys
  
  • A user can press a Call Coverage Key as an alternative to dialing Intercom numbers.
• Call Waiting / Camp-On
  
  • A user can Camp-On after placing an Intercom call to a busy co-worker.
• Callback
  
  • A user can leave a Callback request after placing an Intercom call to a busy co-worker.
• Direct Station Selection (DSS)
  
  • A user can press a DSS key as an alternative to dialing Intercom numbers.
• Directory Dialing
  
  • Directory Dialing is a convenient alternative to manually dialing Intercom numbers.
• Extension Hunting
  
  • Voice-announced Intercom calls do not initiate hunting.
• Flexible Numbering Plan
  
  • Change the digits users dial to place Intercom calls to co-workers.
• Group Call Pickup
  
  • Ringing Intercom calls activate Group Call Pickup if the extension ringing is a member of a Pickup Group.
• Handsfree and Handsfree Answerback
  
  • Handsfree Answerback allows a user to answer an Intercom call by just speaking toward the phone.
• Headset Compatibility
  
  • Extensions with headsets cannot receive voice-announced Intercom calls.
• Hotline
  
  • A user can press a Hotline Key as an alternative to dialing Intercom numbers.
• Last Number Redial
  
  • Last Number Redial cannot redial Intercom calls.
• Message Waiting
  
  • A user can leave a Message Waiting after placing an Intercom call to a busy co-worker.
• Music on Hold
  
  • Music on Hold plays to Intercom callers on Hold.
• Names for Extensions and Lines
  
  • Extension names help identify Intercom callers to co-workers.
• ../features/paging_feature.html
  
  • Intercom ringing can broadcast over the External Paging speakers.
• Ringdown Extension
  
  • Ringdown Extension follows the voice-announce status of destination extension. For example, if an extension usually voice-announces Intercom calls, a ringdown to that extension will also voice-announce.
• Ringing Line Preference
  
  • Ringing Line Preference answers a ringing Intercom call before a ringing outside call.
• Single Line Telephones
  
  • Single line telephones cannot receive voice-announced Intercom calls.
• Transfer
  
  • The system cannot Transfer Intercom calls.
• Voice Over
  
  • An extension user can Voice Over to a co-worker busy on an Intercom call.
• Volume, Brightness, and Contrast Controls
  
  • The default Intercom (station-to-station) gain is 0 dB. While on an Intercom call, use Volume Up and Volume Down to change this setting.

• None.