Park and Page
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Automated Attendant Direct to Voice Mail
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Park and Page can automatically Park a call at an extension and Page the user with a prerecorded Paging Message announcing the parked call. The called extension user can then go to any telephone and implement Personal Park to pick up the call. With Park and Page, IntraMail tries to locate the person instead of just sending the call to their mailbox. Additionally, there is no need for an operator or receptionist to manually answer the call, park it, and then try to track down the employee.
The Paging Message is usually recorded in the user’s own voice and typically says something like, “Mike Smart, you have a call.” If the Paging Message is not recorded for the extension, a built-in message will announce the called party’s name or extension number (if the name is not recorded).
Optionally, an extension can have calls from the Automated Attendant immediately Park and Page without trying their extension first.
Park and Page is available at Personal, Ring Group, and UCD Group Subscriber Mailboxes, and can be enabled through system programming or via the subscriber’s Mailbox Options Menu.
When an extension has Automated Attendant Direct to Voice Mail (DVM) enabled, all calls from the Automated Attendant go directly to the subscriber’s mailbox. The extension does not ring for Automated Attendant calls. The caller hears the mailbox greeting and can leave a message, but unlike Park and Page is not normally offered any other routing options. A subscriber typically turns on DVM when they need to work at their desk undisturbed by outside calls from the Automated Attendant.
DVM can be enabled by the installer from system programming or by the extension user from their Mailbox Options Menu.
Keep in mind that DVM will not block Intercom calls from co-workers or any other type of outside call not routed through the Automated Attendant. For example, with DVM enabled, Direct Inward Lines and transferred outside calls to an extension work normally.