Dial Action Table

The Dial Action Table defines the dialing options for the Call Routing Mailbox chosen by the Line Schedule, which in turn provides those dialing options to Automated Attendant callers. IntraMail provides 16 Dial Action Tables. The Dial Action Table is an integral part of the Automated Attendant. The Automated Attendant can automatically answer the telephone system’s incoming calls, play an Instruction Menu message, and provide dialing options to callers. There are 3 major Automated Attendant components:

• Line Schedules
  
  • The Line Schedules, when enabled, set how the system answers outside calls according to the time of day and day of week the call is ringing. If the active Line Schedule routes a call to an IntraMail Call Routing Mailbox, the Automated Attendant picks up.
  
  
  • By default, Line Schedules do not route calls to the Automated Attendant.

• Call Routing Mailbox
  
  • A Call Routing Mailbox (32 maximum) is a mailbox associated with an individual Line Schedule entry. It specifies which dialing options (Dial Action Table) are available to callers. It also provides the Instruction Menu to callers which typically greets the callers and describes the dialing options.
  
  
  • By default, Line Schedules do not route calls to the Automated Attendant.

• Dial Action Table
  
  • Once the Automated Attendant answers, the Dial Action Table (16 maximum) provides the dialing options to callers. Each digit a caller can dial is assigned a specific action (function) in the Dial Action Table. The dial action used depends on the setting in the active Call Routing Mailbox, which in turn depends on the Line Schedule setup.
  
  
  • By default, Call Routing Mailboxes 1-8 use Dial Action Table 1.