Call Timer

Call Timer helps users that must keep track of their time on the phone.
  • Enabling the Call Timer without a Feature Key is available in software versions 3.01 or higher.

Description

Call Timer lets a keyset user with a Call Timer key time their outside calls on the telephone display. There are two types of Call Timer keys:
  • Manual Call Timer
    • Any time while placing a call or while on a call, a display keyset user can press their Manual Call Timer key to start the Call Timer. The Call Timer will continue until the user hangs up or presses their Manual Call Timer key again.
  • Automatic Call Timer
    • In addition to the features of the Manual Call Timer key, the Automatic Call Timer key provides automatic timing for outside calls. When a display keyset with an Automatic Call Timer key places or answers an out- side call, the Call Timer automatically starts when that outside call connects. The Automatic Call Timer does not automatically start for Intercom calls. The Automatic Call Timer can also work like a Manual Call Timer key. There is no need to have a Manual and Automatic Call Timer key on the same phone.
The Call Timer feature also provides:
  • Review of Previously Timed Call
    • Any time after hanging up from a timed call, a display keyset user can press their Manual or Automatic Call Timer key to review the duration of that call.
  • Timer Reset for Current Call
    • While the display keyset user is timing their call, they can press CLEAR at any time to reset the Call Timer to 00:00:00.
  • Automatic Timer Stop
    • The system assigns the Call Timer to the active call. When the user terminates the active call, the Call Timer automatically shuts down.
  • Wrap-up Timer Display
    • After hanging up a timed call, a display keyset will show the Call Timer data for 6 seconds before returning the display to idle. This gives the extension user adequate time to make a record of the timed call, if desired.

Call Timer Without a Key

[3.01] An extension user can enable the Call Timer display from their soft keys, without having to set up a Call Timer key. The soft keys also allow the user to check the duration of the previously timed call. Optionally, the administrator can enable the Call Timer display for an extension in system programming. A change made to the option in programming overrides the soft key setting and vice-versa.

Conditions and Defaults

Conditions


  • None

Default Setting


  • No Call Timer keys assigned.

Other Related Features

Features


  • Caller ID
    • The Auto Timer feature interacts with Caller ID on the first line of the telephone display.
  • Central Office Calls, Placing
    • Call Timer shows the time a user has been on an outside call.
  • Flash
    • Flash restarts the Call Timer.
  • Hold
    • A user’s Call Timer starts when they pick up a call from Hold. If they place the call on Hold and another user picks it up, the timer restarts for the new user.
  • Station Message Detail Recording
    • The SMDR report also keeps track of the time on a call.

IntraMail Features


  • None.