Call Forwarding Off Premises

When a user is out of the office, they can send their calls to their home office or cell phone.

Description

Off Premises Call Forwarding allows a keyset user to forward their calls to an off-site location (such as a cell phone or remote office) if allowed by their Class of Service. Keyset users can stay in touch by having Off Premises Call Forwarding automatically forward their calls while they are away from the office. To set up Off Premises Call Forwarding, the user selects the line, Line Group, or Prime Line over which the call should route, as well as the number the system should dial. The number dialed can be from an extension’s Personal Speed Dial number containing an outside number, or the user can enter an outside number directly. When a call rings the forwarded extension, the system selects the specified route and then outdials the stored number.

Off Premises Call Forwarding reroutes:
  • Intercom calls
  • Transferred calls
  • Direct Inward Lines
  • UTRF (unscreened transfer) calls routed from the voice mail Automated Attendant
  • Circular and Terminal Extension Hunting calls
Off Premises Call Forwarding does not reroute:
  • Key Ring calls
  • Group Ring calls (i.e., calls to a Ring Group master number)
  • UCD Group Calls (i.e., calls to a UCD Group master number)
  • Ringing Call Coverage key calls

You can set up Off Premises Call Forwarding to reroute all calls or just outside calls. If an extension with forwarding set for outside calls only receives a screened Transfer, the initial voice-announcement broadcasts at the extension. When the caller hangs up to complete the transfer, the outside call forwards as programmed.

Call Forwarding Off Premises Example

Call Routes to Emergency Service Number After Hours

A service department dispatcher has Key Ring for lines 1-4 during the day. The dispatcher answers calls on those lines and assigns dispatchers accordingly. At night, the calls on lines 1-4 must automatically route to the technician on call for emergency service. To do this:
  1. In 3112-01: Direct Termination in the Day [Lines: Config: Options: Termination (3112): Day Termination: Direct Termination], make sure lines 1-4 are assigned as Key Ring lines (by pressing CLEAR).
  2. In 3112-04: Direct Termination at Night [Lines: Config: Options: Termination (3112): Night Termination: Direct Termination], terminate lines 1-4 directly to the dispatcher’s extension (e.g., extension 300).
  3. At the dispatcher’s extension, program a Personal Speed Dial number for each technician that is qualified to take emergency calls.
  4. At the end of the day, the dispatcher presses their System Night key to put the system in the night mode.
  5. After enabling the night mode, the dispatcher implements Off Premises Call Forwarding to whichever Speed Dial number represents the technician on call for that evening.
  6. Calls ringing lines 1-4 at night automatically route to the technician on call.

Conditions and Defaults

Conditions


  • Telco must provide Loop Disconnect Supervision on the originating line (i.e., the line that Off Premises Call Forwarding will reroute).
  • All other Speed Dial programming also applies to Off Premises Call Forwarding.
  • An extension user cannot off premise call forward to a Personal Speed Dial number that contains an Intercom number. If the user selects a number that contains an Intercom number, the system cancels Off Premises Call Forwarding.
  • Off Premises Call Forwarding is cleared after a system reset or power down.
  • If a line rings an off-premise forwarded extension and the specified outbound route is busy, the system reroutes the call to the programmed overflow destination (normally Key Ring). Intercom callers will hear busy tone if the outbound route is busy, and have the option of dialing 2 for Line Queuing or Line Callback.
  • Tandem Calling must be enabled for the originating line (i.e., the line that Off Premises Call Forwarding will reroute).
    • If a screened Transfer is made to an extension with Line Only forwarding, and Tandem Calling is not enabled for the originating line, the transferred line immediately goes to Key Ring when the transferring party hangs up.
    • If a screened Transfer is made to an extension with All Calls forwarding, and Tandem Calling is not enabled for the originating line, the transferred line will stay at the transferring extension when that party hangs up.
  • Off Premises Call Forwarding is not available at single line telephones.

Default Setting


  • Call Forwarding Off Premises is disabled in an extension’s Class of Service.
  • Tandem Calling is disabled for lines.

Other Related Features

Features


  • Call Forwarding
    • Call Forwarding permits an extension user to redirect their call to another extension.
  • Single Line Telephones
    • Call Forwarding Off Premises is not available at single line telephones.

IntraMail Features


  • None