IntraMail Day Overflow with Night Answer

Additional Feature Information
IntraMail Application Solutions
IntraMail Day Answer with Night Key Ring
IntraMail Night Answer with Day Key Ring
Separate IntraMail Day/Night Greetings
Unique IntraMail Day/Night Dialing

Setting up IntraMail Day Overflow with Night Answer

Day Overflow with Night Answer
Application Summary
  • In this application, the site wants the IntraMail Automated Attendant to answer unanswered daytime Key Ring calls. At night, they want IntraMail to answer immediately. To do this:
    • In the day, set unanswered Key Ring calls to overflow to the Automated Attendant.
    • At night, set all incoming calls to be answered immediately by the Automated Attendant.
1 Have unanswered Key Ring lines overflow in the day.
  1. In 3112-01: Direct Termination in the Day [Lines: Config: Options: Termination (3112): Day Termination: Direct Termination], make sure lines are set to Key Ring (by pressing CLEAR).
  2. In 3112-02: Enable Day Overflow [Lines: Config: Options: Termination (3112): Day Termination: Overflow Destination], enter Yes.
  3. In 3112-03: Day Overflow Destination [Lines: Config: Options: Termination (3112): Day Termination: Activate Overflow], enter 700 (the voice mail master number).
2 Have the Automated Attendant answer calls at night.
  1. In 3112-04: Direct Termination at Night [Lines: Config: Options: Termination (3112): Night Termination: Direct Termination], enter 700.
3 Enable at least one extension to put the system in the night mode.
  1. In 2102-01: Class of Service [Stations: Config: Setup: Access (2102): Class of Service], check the extension’s Class of Service level.
  2. In 1402-05: Activate Night Mode [System: Class of Service: Stations: Stations (1402): Activate Night Mode], enter Yes.
    • This capability is normally reserved only for attendants.
4 Put a System Night Key on that extension. This allows that extension to easily put the system in the night mode.
  1. To set up a System night key on an extension, in 2121-[01 to 24]: Feature Key Codes Stations: Config: Feature Keys: Assignment (2121): Function Type], enter 18. For the Feature Key Data, press CLEAR.
  2. To set up a System night key on a DSS Console, in 2402-[01-60]: DSS Console Key Codes [Stations: DSS Consoles: DSS1: Assignment (2402): Function Type], enter 18. For the DSS Console Key Data, press CLEAR.
  3. To put the system in the night mode, press the System night key at the allowed extension.