Answer Schedule Override provides alternate answering for Automated Attendant calls. When enabled,
Answer Schedule Override sends calls to the specified Override Mailbox. The Override Mailbox can be
an Announcement, Call Routing, or Subscriber mailbox. You can use Answer Schedule Override to
provide holiday and bad weather closing announcements, for example. Enable override when you want
callers to hear the special announcements; disable override to have the Automated Attendant answer
normally. You can enable Answer Schedule Override from system programming or from the System
Administrator Mailbox.
- If the Override Mailbox is an Announcement Mailbox, the outside caller will hear the
recorded announcement. Depending on how the Announcement Mailbox is programmed, IntraMail
will then hang up, reroute the call, or provide additional dialing options.
- If the Override Mailbox is a Call Routing Mailbox, the outside caller will hear the
instruction menu and can dial any options allowed by the associated Dial Action Table.
- If the Override Mailbox is a Subscriber Mailbox, the outside caller hears the mailbox
greeting (if recorded) and can leave a message.