Speed Dial

Instead of dialing a long telephone number to reach a client or customer, use Speed Dial instead. Also, store Intercom digits for quick access to commonly used features.
Programming for this Feature
Programming System Speed Dial
Programming Personal Speed Dial
Programming Speed Dial Feature Keys
Programming Other Speed Dial Options
Name Programming Chart
Important points to understanding Speed Dial
System Speed Dial
Personal Speed Dial
Unique Speed Dial Entries
Storing Line Routing in a Speed Dial Bin
Centrex Compatibility
Chaining Bins for Dialing Long Numbers
Manually Dialing After Speed Dial on T1 Lines
Answer Supervision

Description

Speed Dial gives an extension user quick access to frequently called numbers. There are two types of Speed Dial: System and Personal. Speed Dial numbers can be up to 32 digits long, using 0-9, # and *. Every Speed Dial can have a programmed name up to 18 characters long. The name shows in the telephone display as the Speed Dial number dials out.

Speed Dial can store outside numbers and Intercom digits. The capability to store Intercom digits provides the user with “one-touch” access to features they use most often. For example, a user can have a Speed Dial bin that simplifies forwarding calls to voice mail or a co-worker.

System Speed Dial

System Speed Dial gives every extension access to the same set of stored numbers. The system provides 999 System Speed Dial numbers. Users can access these numbers by pressing a uniquely programmed System Speed Dial Feature Key or by dialing the Speed Dial bin number. Depending on the system option selected (see Programming below), users have dial access to either 9, 99 or 999 System Speed Dial bins.

Personal Speed Dial

Personal Speed Dial provides extensions with 20 numbers stored privately for their own use. The Personal Speed Dial keys on a DSS Console access the same bins as the extension to which it is attached.

Unique Speed Dial Entries

In addition to the digits 0-9, # and *, you can enter the following for additional dialing options(might need definitions for the options):
For this option: From system programming, press this key: From user programming, press this key:
Flash Feature Key 1 FLASH
Wait (not used) Feature Key 2 DND
Pause Feature Key 3 MUTE

Storing Line Routing in a Speed Dial Bin

When you program a Speed Dial bin, you can select either a line or a Line Group over which the call should route. For example, you can enter 1 for line 1 or 90 for Line Group 90.
  • If you enter a Line Group number, the system will follow the Line Group programming and select an available line in the group for the call.
  • If you enter a line number and the line is busy when the Speed Dial bin tries to dials out, the user hears busy tone. If their extension has Line Queuing, they can dial 2 to queue for a line to become free. If they hang up, the system converts the queue to a Line Callback.
  • The capability to dial 90-98 to select a Line Group for a Speed Dial call is a permanent feature and not affected by programming.

Centrex Compatibility

Speed Dial offers unique compatibility with connected Centrex services. A Speed Dial number can accommodate both placing a new call and outdialing the stored Speed Dial number on an active Centrex line. This enables features such as Centrex Transfer and Conference. Speed Dial adheres to the following rules.
  1. When a user active on an outside call presses TRANSFER and selects a Speed Dial number (using any method), the system examines the contents of the stored Speed Dial bin.
  2. If the first entry in the bin is an F (Flash command), the system flashes the connected line and outdials the contents of the bin (ignoring the line selection associated with the bin).

Note that this unique Centrex integration also pertains to voice mail ports accessing stored Speed Dial numbers.

Chaining Bins for Dialing Long Numbers

A Speed Dial number can be up to 32 digits long. The system allows this by automatically using the next adjacent bin for entries longer than 16 digits. For example, assume you want to store a Personal Speed Dial number for a banking service (203-926 5400) followed by a pause and your 10 digit customer code (9876543210). If you store the entries in bin 701, the following occurs:
  • The system stores the first 16 digits (203 926 5400 Pause 98765) in bin 701.
  • The system stores the remaining digits (43210) in bin 702.
Chaining Notes
  • In the above example, bin 702 is inaccessible for viewing, programming, or dialing. It only becomes available if you reprogram bin 701 to be 16 digits or less.
  • Since bin 720 is the last Personal Speed Dial bin, it can contain only 16 digits.

Manually Dialing After Speed Dial on T1 Lines

When using a tie line or an outgoing DID line for Speed Dial, Auto Redial, Last Number Redial, or Save, the user can manually dial additional digits as soon as the stored number dials out.

Answer Supervision

Answer Supervision is only available with T1 lines. It applies to:
  • T1 E&M lines (tie line)
  • T1 DID lines when used for outgoing calls

Answer Supervision is not available on analog lines. On these types of lines, the user can dial additional digits as soon as the last digit of the stored number dials out.

Conditions and Defaults

Conditions


  • None.

Default Setting


  • Dial access to 99 System Speed Dial bins (201-299).
  • All extensions can use System Speed Dial, but only extension 300 can program.
  • All bins are empty and no names are programmed.

Other Related Features

Features


  • Account Codes
  • Central Office Calls, Placing
    • You can store outside numbers in Speed Dial bins for quick access to frequently called numbers.
  • Check Key
    • Check Personal Speed Dial bin assignments.
  • Direct Station Selection (DSS) Console
    • The DSS Console Personal Speed Dial bins are the same as the extension to which the console is attached. This means that DSS Consoles that share the same block number still have unique Personal Speed Dial.
  • Toll Restriction
    • The system enforces Toll Restriction on Speed Dial numbers as they are dialed, not as they are stored.
  • Voice Over
    • An extension user can Voice Over after calling a co-worker by using Personal Speed Dial.

IntraMail Features


  • None.