Loop Keys

Loop keys simplify answering and placing calls.
Programming for this Feature
Programming Outside Line Type, Access, and Ringing
Programming Line and Loop Keys

Description

Loop keys are Feature Keys that simplify the way extension users place and answer outside calls. There are two types of loop keys: Switched Loop keys and Fixed Loop keys.

Switched Loop Keys

For incoming calls, Switched Loop keys provide an appearance for any line not assigned to a line key for which the extension has access and ringing. Switched Loop keys insure that there is a visual appearance for lines that do not ring an extension’s line keys.

For outgoing calls, Switched Loop keys provide convenient access to Line Groups. For example, instead of pressing INTERCOM and dialing 90 for Line Group 90, the user can just press the Switched Loop key and dial 0 instead.

Fixed Loop Keys

For outgoing calls, a Fixed Loop key is a loop key assigned to a specific Line Group. When the extension user presses the Fixed Loop key for an outgoing call, they get the first line in the group assigned to the key.

For incoming calls, the Fixed Loop key works just like a Switched Loop key. It provides an appearance for any line not assigned to a line key for which the extension has access and ringing.

Answering Priority

When multiple calls ring an extension simultaneously, the system services the ringing calls in the following order:
  1. Ringing Intercom call
  2. Line or loop key (from lowest to highest)

Conditions and Defaults

Conditions


  • None.

Default Setting


  • No Switched Loop or Fixed Loop keys assigned.

Other Related Features

Features


  • Automatic Handsfree
    • Automatic Handsfree allows the keyset user to answer a call ringing a line key without lifting the handset; they just press the line key instead.
  • Call Forwarding
    • Call Forwarding will not reroute a call ringing a loop key (unless the call is a DIL or transferred call).
  • Central Office Calls, Answering
    • An extension user can press a Loop Key to answer an outside call.
  • Central Office Calls, Placing
    • An extension user can press a Loop Key to place an outside call.
  • Direct Inward Line
    • When you assign a line as a DIL, it continues to flash its previously programmed line/loop key assignments. It will ring line/loop keys only after diverting to Key Ring.
  • Line Groups
    • Switched and Fixed Loop Keys use the system’s Line Groups.
  • Line Keys
    • Line keys also provide one-button access to lines.
  • Ringing Line Preference
    • Ringing Line Preference allows an extension user to answer a call ringing a loop key just by lifting the handset.

IntraMail Features


  • None.