Group Ring

Use Group Ring to call a group of co-worker’s simultaneously.
Programming for this Feature
Programming Group Ring
Programming Names
Unique Ringing for Ring and UCD Groups
Programming Line Overflow
Programming Line and Loop Keys

Description

Group Ring allows you to arrange extensions into Ring Groups for answering calls. When a call comes into the Ring Group master number, all extensions in the group ring simultaneously. Any user in the Ring Group can answer the call just by lifting the handset. The ringing call can be:
  • A Direct Inward Line to the Ring Group (i.e., terminated to the Ring Group master number).
  • An outside call transferred to the Ring Group master number.
  • An intercom call to the Ring Group master number.

The system provides up to 8 Ring Groups (1-8). The Ring Group master numbers are predefined as 600-607, but can be any valid extension number not already in use.

Overflow for Group Ring Calls

If unanswered, DILs to a Ring Group can route to a programmed overflow destination. The overflow destination can be an extension, another Ring Group, UCD Group or voice mail. You can set up separate DIL overflow destinations for the day mode and at night. If unanswered at the overflow destination, the call diverts to Key Ring. Note that a Ring Group DIL goes into the night mode when any extension with night mode capability presses their System night key. See Night Service / Night Ring for more.

If the Ring Group DIL does not have overflow programmed, the call will divert to Key Ring after the Line No Answer interval.

Conditions and Defaults

Conditions


  • System operators will not ring for Ring Group calls. Do not include the operator in a Ring Group.

Default Setting


  • Ring Group master numbers are predefined as shown in the following table. If required, you can reassign the Ring Group master numbers to any other unused extension number (100-899). See Flexible Numbering Plan for more.
Ring Group Default Assignments
Ring Group Default Master Number
1 600
2 601
3 602
4 603
5 604
6 605
7 606
8 607

Other Related Features

Features


  • Attendant Position
    • System operators will not ring for Ring Group calls. Do not include the operator in a Ring Group.
  • Call Coverage Keys
    • A keyset can have Call Coverage keys for Ring Group master numbers.
  • Call Forwarding
    • Call Forwarding does not reroute Ring Group calls.
  • Call Waiting / Camp-On
    • An extension user cannot Camp-On to a busy Ring Group. When all extensions in the Ring Group are busy, the call continues to ring until an extension becomes free.
  • Caller ID
    • An extension’s display will show Caller ID data for a line terminated to a Ring Group master number as the call is ringing.
  • Direct Inward Line
    • A DIL can terminate to a Ring Group master number. When a call comes in on the line, all phones in the Ring Group ring simultaneously.
  • Directed Call Pickup
    • Directed Call Pickup can intercept Ring Group calls.
  • Directory Dialing
    • Intercom Directory dialing will show Ring Group names.
  • Extension Hunting
    • Group Ring calls do not activate hunting.
  • Night Service / Night Ring
    • The Night (System) key sets the day/night status of a DIL terminated to a Ring Group.
  • Transfer
    • An extension user can Transfer a call to a Ring Group master number. If unanswered, the call will recall the extension from which it was transferred.

IntraMail Features


  • Voice Mail Overflow
    • An unanswered DIL to the Ring Group master number can be picked up by the Ring Group Mailbox.