Call Forwarding

Call Forwarding ensures that the user’s calls are covered when they are away from their work area.
Programming for this Feature
Programming Call Forwarding
Important points to understanding Call Forwarding
Call Forwarding Chaining
Call Forwarding Cancel
Call Forwarding Key
Call Forwarding Toggle in a Personal Speed Dial Bin
Call Forwarding Confirmation Tone
Call Forwarding Timers

Description

Call Forwarding permits an extension user to redirect their call to another extension. The types of Call Forwarding are:
  • Call Forwarding when Not Answered
    • Calls ringing the extension forward when not answered.
  • Call Forwarding when Busy or Not Answered
    • Calls ringing the extension forward when not answered, and all calls forward while the extension is busy.
  • Call Forwarding Immediate
    • All calls to the extension forward immediately.

You can set up Call Forwarding to reroute all calls or just outside calls. If an extension with forwarding set for outside calls only receives a screened Transfer, the initial voice-announcement broadcasts at the extension. When the caller hangs up to complete the transfer, the outside call forwards as programmed.

Call Forwarding Chaining

Extension user’s can chain Call Forwards. For example, extension 301 can forward all calls immediately to 304, which in turn can forward all calls immediately to extension 302. Any co-worker calling 301 or 304 goes to 302 instead. If extension 302 is Call Forwarded to voice mail, callers to 301 or 304 go directly to 302’s mailbox.

Call Forwarding Cancel

Call Forwarding cancel allows a keyset user to dial a code to simultaneously cancel all Call Forwarding system-wide. The extension must have access level 4 or 5 set up in 2102-04: User Programming Access Level [Stations: Config: Setup: Access (2102): Program Level]

Call Forwarding Key

A keyset user can have a key on their telephone or DSS Console assigned as a Call Forwarding key.
  • While the extension is idle , pressing the key puts the extension in the Call Forwarding programming mode - the same as pressing INTERCOM and dialing *3.
    • If the extension has Call Forwarding enabled, and the user presses the key and waits (for at least 6 seconds), Call Forwarding is automatically cancelled.
    • If the extension has Call Forwarding disabled, and the user presses the key and waits (for at least 6 seconds), the prior Call Forwarding mode is automatically enabled (if any).
  • While the extension is busy , pressing the key switches Call Forwarding on and off.
Call Forwarding Key BLF
This flash rate: Means:
Off Call Forwarding is disabled.
Fast flash The extension is in the Call Forwarding programming mode.
Slow flash Call Forwarding is enabled at the extension.

Call Forwarding Toggle in a Personal Speed Dial Bin

If an extension doesn’t have an available Feature Key for a Call Forwarding key, the user can program a Personal Speed Dial bin for similar operation (without the BLF). To do this:
  • While on hook, dial #77.
  • Press the key for the Personal Speed Dial bin you want to program + HOLD.
  • For LINE/GRP/ICM, press INTERCOM + HOLD.
  • For NUM, dial *3 + HOLD.
  • For NA, enter a name of your choosing + HOLD.
  • Press SPEAKER to exit.

While the extension is idle , pressing the bin key puts the extension in the Call Forwarding programming mode - the same as pressing INTERCOM and dialing *3.


  • If the extension has Call Forwarding enabled, and the user presses the bin key and waits (for at least 6 seconds), Call Forwarding is automatically cancelled.
  • If the extension has Call Forwarding disabled, and the user presses the bin key and waits (for at least 6 seconds), the prior Call Forwarding mode is automatically enabled (if any).

Call Forwarding Confirmation Tone

Keyset users will hear a single confirmation beep after enabling or cancelling Call Forwarding. Single line telephone users will hear Intercom dial tone after enabling or cancelling Call Forwarding.

Call Forwarding Timers

The following diagrams show how the system implements various timers when handling forwarded calls. Refer to the programming for each individual timer for more information.

Conditions and Defaults

Conditions


  • An extension’s Call Forwarding is reinstated after a power down or system reset. For example, an extension with calls forwarded immediately to voice mail will still be forwarded to voice mail after the system resets or is powered down and then powered back up.
  • The display CFWD Not Allowed indicates that an Call Forwarding is denied because it would set up an illegal Call Forwarding loop. For example, if extension 305 if forwarded to 301, and 301 attempts to forward to 305, the user at 305 would see the display CFWD Not Allowed.

Default Setting


  • Enabled

Other Related Features

Features


  • Call Coverage Keys
    • Call Forwarding will not reroute a call ringing a Call Coverage Key.
  • Call Forwarding Off Premises
    • Off Premises Call Forwarding allows a keyset user to forward their calls to an off-site location (such as a cell phone or remote office).
  • Direct Inward Line
    • Call Forwarding will reroute Direct Inward Lines.
  • Do Not Disturb
    • Call Forwarding considers an extension in DND as busy. In addition, an extension can have both DND and Call Forwarding enabled at the same time.
    • Note that Call Forwarding has priority over Do Not Disturb. If both are enabled simultaneously at an extension, Call Forwarding is in force.
  • Door Box
    • An extension user cannot forward a call to a Door Box.
  • Extension Hunting
    • If a member of a Circular or Terminal Hunting group forwards their calls, hunting will follow Call Forwarding.
    • Calls to a UCD Group will not follow Call Forwarding at a group member’s extension. However, calls directed to the group member’s extension (such as DILs and transferred calls) will follow the Call Forwarding set up at the extension.
  • Group Ring
    • Call Forwarding will not reroute Group Ring calls.
  • Intercom
    • Call Forwarding when Busy and Call Forwarding when Busy/Not Answered will not reroute voice-announced Intercom calls. It will reroute only ringing Intercom calls.
  • Key Ring
    • Call Forwarding will not reroute Key Ring calls.
  • Line Keys
    • Call Forwarding will not reroute calls ringing line keys.
  • Loop Keys
    • Call Forwarding will not reroute a call ringing a loop key (unless the call is a DIL).
  • Message Waiting
    • An extension user cannot leave a Message Waiting at a co-worker that has Call Forwarding Immediate (*34) enabled. Pressing V-MAIL automatically leaves a message at the forwarding destination instead.
    • An extension user cannot leave a Message Waiting at a busy co-worker that has Call Forwarding Busy/No Answer (*32) enabled. Pressing V-MAIL will automatically leave a message at the forwarding destination instead.
  • Selectable Display Messaging
    • Enabling or canceling Call Forwarding cancels an extension’s Selectable Display Messaging.
  • Transfer
    • Call Forwarding will reroute transferred calls.
    • When handling Transfer recalls, Call Forwarding has priority over Extension Hunting. See Interaction Between Call Forwarding, Extension Hunting, and Transfer Recall in Transfer feature for more.

IntraMail Features


  • None