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DSX Software
 

Version 2
General Release
2.11
Field Trial
2.18

 
Version 1
General Release
01.01.30
Field Trial
01.01.34
 
System Admin
2.21
Office Admin
2.00

 

 
 

Application Summary

   

In this application, the site wants the IntraMail Automated Attendant to answer unanswered daytime Key Ring calls. At night, they want IntraMail to answer immediately.To do this:
- In the day, set unanswered Key Ring calls to overflow to the Automated Attendant.
- At night, set all incoming calls to be answered immediately by the Automated Attendant.

 

First, set up unanswered Key Ring lines to overflow to the voice mail Automated Attendant in the day.

   
  1. In 3112-01: Direct Termination in the Day, make sure lines are set to Key Ring (by pressing CLEAR).
  2. In 3112-02: Enable Day Overflow, enter Yes.
  3. In 3112-03: Day Overflow Destination, enter 700 (the voice mail master number).
 

Then, set up the voice mail Automated Attendant to answer calls in the night mode.

   
  1. In 3112-04: Direct Termination at Night, enter 700.
 

Next, enable at least one extension to put the system in the night mode.

   
  1. In 2102-01: Class of Service, check the extension’s Class of Service level.
  2. In 1402-05: Activate Night Mode, enter Yes.
    - This capability is normally reserved only for attendants.
 

Finally, put a System night key on the extensions that can put the system in the night mode.

   
  1. To set up a System night key on an extension, in 2121-[01 to 24]: Feature Key Codes , enter 18. For the Feature Key Data, press CLEAR.
  2. To set up a System night key on a DSS Console, in 2402-[01-60]: DSS Console Key Codes, enter 18. For the DSS Console Key Data, press CLEAR.
  3. To put the system in the night mode, press the System night key at the allowed extension.

 

 

 

 

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