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DSX Software |
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Version 2
General Release
2.11
Field Trial
2.18
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Application Summary |
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In this application, the site wants the IntraMail Automated Attendant to answer unanswered daytime Key Ring calls. At night, they want IntraMail to answer immediately.To do this:
- In the day, set unanswered Key Ring calls to overflow to the Automated Attendant.
- At night, set all incoming calls to be answered immediately by the Automated Attendant. |
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First, set up unanswered Key Ring lines to overflow to the voice mail Automated Attendant in the day. |
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- In 3112-01: Direct Termination in the Day, make sure lines are set to Key Ring (by pressing CLEAR).
- In 3112-02: Enable Day Overflow, enter Yes.
- In 3112-03: Day Overflow Destination, enter 700 (the voice mail master number).
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Then, set up the voice mail Automated Attendant to answer calls in the night mode. |
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- In 3112-04: Direct Termination at Night, enter 700.
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Next, enable at least one extension to put the system in the night mode. |
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- In 2102-01: Class of Service, check the extension’s Class of Service level.
- In 1402-05: Activate Night Mode, enter Yes.
- This capability is normally reserved only for attendants.
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Finally, put a System night key on the extensions that can put the system in the night mode. |
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- To set up a System night key on an extension, in 2121-[01 to 24]: Feature Key Codes , enter 18. For the Feature Key Data, press CLEAR.
- To set up a System night key on a DSS Console, in 2402-[01-60]: DSS Console Key Codes, enter 18. For the DSS Console Key Data, press CLEAR.
- To put the system in the night mode, press the System night key at the allowed extension.
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