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Separate IntraMail Day/Night Greetings
  Application Summary

By default, the IntraMail Automated Attendant answers all calls with the same greeting (Instruction Menu Message) - which is the message recorded for Call Routing Mailbox 801. This is because the routing mailbox for Monday-Friday from 8:00AM to 5:00PM is number 801. The Default Mailbox, which answers at all other times, is also number 801. To have separate day and night greetings:

  • Change the Default Mailbox from Call Routing Mailbox 801 to 808.
  • Record a night Instruction Menu for Call Routing Mailbox 808.
   1. Change the Default Mailbox to Call Routing Mailbox 808.
 
  1. In 4211-01: Default Mailbox, change the Default Mailbox assignment to 808.
  2. Turn to Answer Tables in the DSX Software Manual for more.
  2. Record the daytime and night Instruction Menus.
 
  1. At extension 300, press V-MAIL.
  2. For the IntraMail Automated Attendant:
    - Dial SA (72) + I (4).
    For the Built-In Automated Attendant
    - Dial #AG (#24).
  3. Dial 801 (for Call Routing Mailbox 1) + R (7).
  4. Record the daytime Instruction Menu message + # twice.
  5. Dial I (4).
  6. Dial 808 (for Call Routing Mailbox 8) + R (7).
  7. Record the night Instruction Menu message + # + Hang up.
    - Turn to Instruction Menu in the DSX Software Manual for more.

   

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