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DSX Software
 

Version 2
General Release
 2.11
Field Trial
 2.18
 
Version 1
General Release
 01.01.30
Field Trial
 01.01.34
 
System Admin
2.21
Office Admin
2.00

 

 
 

Application Summary
   

By default, the IntraMail Automated Attendant answers all calls with the same greeting (Instruction Menu Message) - which is the message recorded for Call Routing Mailbox 001. This is because the routing mailbox for Monday-Friday from 8:00AM to 5:00PM is number 001. The Default Mailbox, which answers at all other times, is also number 001. To have separate day and night greetings:
- Change the Default Mailbox from Call Routing Mailbox 001 to 008.
- Record a night Instruction Menu for Call Routing Mailbox 008.
 

First, change the Default Mailbox to Call Routing Mailbox 008.
   
  1. In 4211-01: Default Mailbox, change the Default Mailbox assignment to 008.
  2. Turn to Answer Tables in the DSX Software Manual for more.
 

Then, record the daytime and night Instruction Menus.
   
  1. At extension 300, press V-MAIL.
  2. For the IntraMail Automated Attendant
    - Dial SA (72) + I (4).
    For the Built-In Automated Attendant
    - Dial #AG (#24).
  3. Dial 001 (for Call Routing Mailbox 1) + R (7).
  4. Record the daytime Instruction Menu message + # twice.
  5. Dial I (4).
  6. Dial 008 (for Call Routing Mailbox 8) + R (7).
  7. Record the night Instruction Menu message + # + Hang up.
    - Turn to Instruction Menu in the DSX Software Manual for more.
     
     

 

 

 

 

 

 

 

 

 

 

 

 

 

 
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