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Separate IntraMail Day/Night Greetings |
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By default, the IntraMail Automated Attendant answers all calls with the same greeting (Instruction Menu Message) - which is the message recorded for Call Routing Mailbox 801. This is because the routing mailbox for Monday-Friday from 8:00AM to 5:00PM is number 801. The Default Mailbox, which answers at all other times, is also number 801. To have separate day and night greetings:
- Change the Default Mailbox from Call Routing Mailbox 801 to 808.
- Record a night Instruction Menu for Call Routing Mailbox 808.
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1. Change the Default Mailbox to Call Routing Mailbox 808. |
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- In 4211-01: Default Mailbox, change the Default Mailbox assignment to 808.
- Turn to Answer Tables in the DSX Software Manual for more.
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2. Record the daytime and night Instruction Menus. |
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- At extension 300, press V-MAIL.
- For the IntraMail Automated Attendant:
- Dial SA (72) + I (4).
For the Built-In Automated Attendant
- Dial #AG (#24).
- Dial 801 (for Call Routing Mailbox 1) + R (7).
- Record the daytime Instruction Menu message + # twice.
- Dial I (4).
- Dial 808 (for Call Routing Mailbox 8) + R (7).
- Record the night Instruction Menu message + # + Hang up.
- Turn to Instruction Menu in the DSX Software Manual for more.
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